Testimonials

I have loved working with Mackin as a first-year librarian. It was recommended to me by a colleague and I will forever be a Mackin fan. Not only is the website easy to use, but the customer service has been out of this world! I have had all my questions met with patience, understanding, and insight! I would highly recommend this vendor to everyone. I wanted to specifically shout out Danaca, who has been so patient and helpful!

Great service, excellent communication! I just love Mackin, from their exceptional customer service to their quick, efficient and structured deliveries! Thanks again!

My new library tech was thrilled with the opening day collection. She had not worked with Mackin before but quickly became a believer in their service and selection. We are a Mackin school and couldn’t be happier with the initial and on-going support that they provide.

You have always been such a pleasure to work with and it's hard to imagine where Passages Academy Libraries would be without you! You've always been so thoughtful and thorough and an excellent communicator, Kathy, and when other jobbers did not seem to really understand what we needed or how to provide it, you always did. When I think of Mackin I think of diligence and excellence.

What I love about Mackin is the consistently excellent customer service I have received from Marie Booth. In my 25 years as a school librarian, last year was the first time that I ordered from Mackin. As such, I was unfamiliar with the Mackin system and "ways of proceeding" with placing orders , importing MARC records, etc. Marie has been patient, kind and willing to walk me through setting up specs and fulfilling orders. I am grateful for her!

I absolutely love MACKIN! The quality of your materials is unmatched, and providing our schools with a variety of published titles is incredibly valuable. ABC 10News Storytime provides free books to elementary students grades K-3 in Title 1 schools across San Diego County. Honestly, Mackin has been great to work with. Many of the schools don’t know how great the library and classroom resources are so I love telling them.

Angela Asleson was amazingly helpful in determining what items would make it in time and where the other items were in the binding/processing cycle. I feel like it was a win all the way around. Thank you Angela for your prompt and articulate responses to my numerous emails as well as your infinite patience explaining your systems and processes. You are one of the many reasons we will continue to purchase from Mackin.

Mackin's customer service and commitment to its customers and product support is unrivaled among school library vendors.

Mackin is the best company to work with. My school system has been using their services for over 17 years. They have been fair, consistent and professional in every aspect. There is mutual respect and honesty that is not experienced with other companies. I would not want to work with any other company.

Mackin has continually offered phenomenal customer service and speedy turn around times. We are still blown away by the free standard processing available, and have been very happy with the quality of the materials we receive. The user interface is also intuitive and makes building purchase lists easy!

I was extremely happy with our Mackin order! The selection was great, the website was easy to use and select the books I wished to purchase, my order arrived quickly, all of the specs were correct and the books were beautiful and ready to just add to the shelves.

Thank you so much and I love Mackin! I will admit that I had been with Follett for over 17 years and made the switch this year to you all. It took this 30-year veteran teacher library too long to jump onto the Mackin bus. The entire experience has been amazing.

Dear Mrs. Heise, The company you and your husband created is phenomenal! I have never had better service with any other distributor. I wish I knew of you beforehand as I would have definitely been a customer sooner. Every single interaction I have is always positive and the attention to detail is like no other. Many other companies could benefit from expertise and service.

Laurie Ann Samuel is FABULOUS. The splendid thing about her is that she combines doing her job skillfully AND she's a good human while she's doing it. This is consistent over the years. She answers questions with good, solid answers, provides clarity, and is always kind and considerate when she's doing both. It's the best thing that a customer service person can be. She's an asset and one of the best reasons that I appreciate working with Mackin.

“The Mackin Custom List Request service is an invaluable tool for librarians! I recently used it for a digital audiobook list and a series fill list. I used the online form to request the lists, and then, in a matter of days the lists were placed in my Mackin account and ready for my review. As we approach the end of the budget year for schools, this service helped me spend my remaining money on titles I need for my digital and print collections. Thank you Mackin and the Collection Management Librarians!”

“Mackin has been my one and only source for ordering books for almost 20 years and I have never had a bad experience. Thank you for going the extra mile to make the entire ordering process not only painless, but pleasant.”

“Every detail is attended to and the service is exceptional. I have a number of companies I can do business with; however, I prefer Mackin hands down! Please let Kitty know I appreciate how she runs her company.”

“Thank you for your help! You are a jewel, Lisa (Mackin Customer Service Employee)! I can’t tell you how grateful we are for your help and personal attention to our large book order…$10,000 is a huge amount of money for us! Mackin has always impressed me with the personal attention to customer needs…this is why Mackin is my first choice for ordering books. Thank you for being such a great representation of the service I know Mackin strives to provide.”

“I am retiring this year and as I finish up odds and ends in our elementary library, I am very grateful for the business relationship we shared the last 21 years. I quickly realized the superior quality of your materials and the unsurpassed service and helpfulness of your staff. I have recommended Mackin to other librarians/teachers and will continue to do so. Thank you so much for being a company on which I could depend. You made my job so much easier in many ways.”

“Thanks for another perfect order — beautifully packed, in top condition – every book, every corner, every dust jacket – every title present, perfect packing slip … I love Mackin, your care for every order, your customer service … you are the best.”

“Mackin is now my vendor of choice. Their rebind books are excellent. I have found that other rebinds are too tight in the spine and just so drab looking: not so with Mackin. Attractive covers, excellent workmanship. Their customer service is exemplary. You actually get to speak to a real person when you call. Just plain, good, ‘old fashioned’ courtesy. They are willing to work with you to make sure you are happy with your purchase; and let me tell you, I am the Miss Fussy. My only issue is that I wish I had more money to spend at Mackin.”

I love your customer service. Hands down the best part of dealing with Mackin is knowing your requests are addressed.

I REALLY like the customer service and the speed with which they handle any issues that I have.